Hydronic Heating & Cooling Specialists
Hot Water Systems · Authorised Supplier

Rinnai Hot Water Systems

Japanese-engineered continuous-flow hot water with industry-leading 12-year warranties. AHHAC is an authorised Rinnai installer.

Last updated

The short answer

Updated

Rinnai hot water systems in Sydney are best known for the Infinity continuous-flow range, sized at 16, 20, 26 or 32 litres per minute and backed by a 12-year heat exchanger warranty. AHHAC is an authorised Rinnai installer across Sydney, Melbourne and Brisbane, fitting Infinity, Builders' Edition and Demand Duo systems, setting up MyRinnai app control on Wi-Fi models, and stocking Rinnai units at all six showrooms for same-day metro replacement.

Heat exchanger warranty
12 years
Infinity sizes
16 / 20 / 26 / 32 LPM
App control
MyRinnai (Wi-Fi)
Stock held at
All 6 showrooms

Reviewed by the AHHAC Technical Team — licensed plumbers & hydronic engineers, NSW Lic 262528C.How we write & review

Rinnai logo

Rinnai pioneered continuous-flow gas hot water and remains the category leader. Their Infinity range is rated for 6+ outlets simultaneously with stable temperature control.

We install the full Rinnai range including Infinity, Builders' Edition, and the Demand Duo storage-and-continuous-flow hybrid.

Key benefits

  • Industry-leading 12-year warranty
  • Rinnai Infinity continuous-flow range
  • Wi-Fi smart control compatible
  • Demand Duo hybrid systems
  • MyRinnai app integration
  • Pre-heat for instant hot water
Sizing and servicing

Choosing the right Rinnai Infinity size, and keeping it running for 20 years

Most Rinnai hot water systems we fit in Sydney are Infinity continuous-flow units, and the number in the model name is the decision that matters most. It is the peak flow in litres per minute the unit can deliver at a typical temperature rise, so it should match how many hot outlets run at once in your home.

  • Infinity 16: apartments and small homes with one bathroom, where showers rarely overlap.
  • Infinity 20: two bathrooms, or one bathroom plus a busy kitchen and laundry during the morning rush.
  • Infinity 26: family homes running two showers and the kitchen tap together without a temperature drop.
  • Infinity 32: larger homes with up to three bathrooms in regular simultaneous use.
  • Demand Duo: very high-demand homes with spa baths or many bathrooms, combining storage with continuous-flow.

If a household sits between two sizes, we generally size up. The difference in purchase price is small next to living with a unit that drops temperature when the dishwasher starts mid-shower.

Servicing is what gets an Infinity to the 20-plus years these units are capable of. A periodic service cleans the water inlet filter, checks combustion and the fan, and inspects the heat exchanger. In harder water areas, scale builds up inside the heat exchanger over time, and a descale restores flow and efficiency. A service history also supports any claim under the 12-year heat exchanger warranty, which we register at install.

If your unit stops, look at the controller before you call. Rinnai units display an error code, and telling us the number lets us bring the likely part and often fix it on the first visit. Wi-Fi models with the MyRinnai app show the code on your phone as well.

For how continuous-flow behaves day to day, from pipe runs to temperature controllers, see our instantaneous hot water systems guide. For gas supply and flue requirements, read gas hot water systems, or compare the Rheem hot water range.

Written from on-site experience by the AHHAC Technical Team.

Who designs & installs this

Licensed, in-house plumbers — since 1998.

AHHAC's in-house design and service team — licensed plumbers and hydronic engineers (Lic 262528C) who have designed and installed 2,400+ hydronic heating, cooling and hot water systems across Australia since 1998.

Every plumbing and hot water job is assessed on site, carried out by our own licensed plumbers and gasfitters to AS/NZS 3500 (plumbing) and AS/NZS 5601 (gas), pressure-tested and documented, and backed by ongoing service. Nothing is subcontracted out.

  • Licensed plumbers & gasfitters on every job
  • Clear written quote before work starts
  • Rheem & Rinnai hot water authorised
  • Work tested, photographed & documented
  • Six showrooms: NSW · ACT · VIC · QLD
  • Planned maintenance for homes & strata
262528C
NSW plumbing licence
85 164 746 490
ABN (verifiable on ABN Lookup)
2,400+
Hydronic systems installed
Since 1998
Operating in Australia
AS/NZS 3500
Plumbing & drainage standard
AS/NZS 5601
Gas installations standard
FAQs

Common questions

Why are Rinnai continuous-flow systems so popular?

Japanese engineering quality, 12-year heat exchanger warranty (industry-leading), reliable temperature control even with multiple draws, smartphone integration via MyRinnai app, available with optional pre-heat for instant hot water. They simply work for 20+ years.

Which Rinnai model should I pick?

Infinity range covers most homes — sized 16, 20, 26 or 32 (litres-per-minute peak flow). Larger Demand Duo combines storage + continuous-flow for very high demand. We'll size based on number of bathrooms and simultaneous use scenarios.

Can I link Rinnai to my smart home?

Yes — MyRinnai app integrates with Wi-Fi-equipped models. View energy use, set scheduled temperature changes, get error alerts. Compatible with Google Home and Amazon Alexa.

Reviews

Trusted by homeowners, builders and strata across Australia

★★★★★
Rated 5-star across NSW · ACT · VIC · QLD
★★★★★

"AHHAC delivered our 22-zone underfloor system on time, on budget and to spec. The crew were tidy, the documentation was thorough, and the commissioning was textbook."

David Chen
Custom Builder · Mosman, NSW
★★★★★

"We've worked with AHHAC for 17 years. They've installed and serviced our hot water plant across three commercial buildings — and they pick up the phone on weekends."

James Holloway
Strata Manager · Melbourne CBD
★★★★★

"Three mobs quoted us; AHHAC's design was the only one based on a proper heat-loss calculation. The system runs beautifully — the others would've been oversized and expensive."

Janelle Smith
Homeowner · Robina, QLD
Last updated Content reviewed by the AHHAC Technical Team (NSW plumbing licence 262528C)Editorial standards